What’s AI really doing in call centers these days? We chat about how it’s taking over the boring, repetitive tasks so that human agents can handle the more interesting stuff. AI is getting smarter at spotting customer issues—like quality complaints or pricing concerns—and can even flag when a customer might be thinking about switching to a competitor. Plus, it’s funny how people tend to be super polite to the AI (maybe more than they are with actual people!). Take a look at how AI is changing the way customer service works, for both the agents and the customers
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FNTV | Fierce Network
A combo of cloud, 5G, AI, automation and predictive analytics is resetting the comms industry. Check out the FNTV content on YouTube and learn more about the transformation ahead.