call center employees

Photo by Dan Jones

Verizon is using AI to improve call center performance

A company VP told us about how Verizon is starting to use AI in its call centers.

Dan Jones Oct 11, 2024 3:01pm

Frontier Communications

CWA seeks conditions on Frontier's bankruptcy reorganization

Nov 24, 2020 10:50am

hiring

Verizon takes Covid WFH lessons into next stage of hiring

Sep 4, 2020 10:44am

coronavirus over crowd of people

More than 230 Charter employees test positive for COVID-19: NYT

Apr 22, 2020 12:40pm

employees

Telstra adds 2,500 temporary jobs to its workforce due to COVID

Apr 10, 2020 12:33pm

networking

Orange Business Services lands Cisco contact center certification

Apr 3, 2019 8:31am