customer experience management

Art by Midjourney for Silverlinings

Newswire

Oracle introduces AI to help improve customer service

New generative AI-powered capabilities in Oracle Fusion Cloud CX help service agents, field technicians, and customers solve issues faster.

Newsroom Sep 19, 2023 10:34am

Silverlinings Cloud Smart Cities

Nathan's Famous, Inc. chooses SOCi to power local visibility

Aug 10, 2023 11:36am

Silverlinings Cloud Network

Salesforce announces AI Cloud, bringing AI to the enterprise

Jun 12, 2023 10:45am

acquisition magnet

DZS scoops up Assia’s assurance, CX portfolio for $25M

Jun 1, 2022 4:42pm

Great Smoky Mountains

Shentel targets field service efficiencies amid fiber push

Jul 22, 2021 8:31am

Verizon and Genesys

Verizon adds Genesys Cloud to its contact center portfolio

Feb 23, 2021 12:06pm