Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services. The enhanced approach leverages integrating artificial intelligence (AI), cloud, and digital technologies to drive improved business outcomes to customers.
Today’s businesses acknowledge the crucial roles that AI and cloud technology play in optimizing their operations and enhancing their customer experiences. However, the shortage of specialized talent required to integrate these technologies, coupled with the rapid pace of AI advancements, often delays the decision to deploy these technologies or hinders their successful deployment.
ACES accelerates the cloud journey by enabling clients to innovate without disruption. ACES helps clients navigate their digital transformation journeys by maintaining existing voice-based customizations while concurrently delivering the full value of AI and cloud-based capabilities. ACES further enhances Avaya channel partners and systems integrators by offering a globally available, expert-led and innovative suite of AI, cloud, and digital services.
The ACES team works with some of the largest and most complex contact centers in the world integrating the latest technologies into existing customer experience workflows. ACES provides AI automation services that yield business efficiencies and enable exceptional customer experiences. For cloud evolution services, ACES provides seamless workflow migration and hybrid cloud services designed to prioritize customer and employee satisfaction.