Cloudbrink, the hybrid access as a service (HAaaS) provider, today launched a tool that enables organizations to measure the impact of packet loss, promising to expose a major cause of network and application performance degradation for the hybrid workforce.
The tool enables IT departments to assess how packet loss combined with their existing VPN/ZTNA solutions impacts the performance of their business-critical applications and their end-user experience.
Research shows that as little as 0.0047% of packet loss and 30ms latency can have a dramatic effect on performance, reducing effective throughput by 95%. Increased latency from VPN or ZTNA services can therefore have a multiplier effect on performance degradation.
Users on office LANs with fast WAN connections are shielded from the issue, which mainly affects remote/mobile users at the edge of the network. Packet loss most commonly occurs in the “last mile” – the distance from the user to the broadband network or the nearest cell tower – or the final access segment between the user’s device and a Wi-Fi router.
Prakash Mana, CEO of Cloudbrink said: “The shift to hybrid work models brings new hurdles. Remote users often experience lag and connection inconsistencies (latency and jitter) that disrupt their workflow and create frustration with technology. This new tool empowers IT teams to identify these bottlenecks and implement solutions that optimize application performance and end worker frustration.”