Smart Communications, Inc. (Smart), the mobile services arm of PLDT Group, and Google Cloud today announced a collaboration to improve the accessibility of essential digital services for Filipinos, with Searce providing technical implementation support. Under this collaboration, Smart will become one of the first communication services providers (CSPs) in the Asia Pacific region to adopt Telecom Subscriber Insights, Google Cloud’s AI-powered solution that ingests data from various sources, provides contextual insights on subscribers’ propensity to consume services, and presents personalized recommendations to their devices for activation.
With the Philippines’ digital economy set to grow 20% year-on-year between now and 2025, mobile connectivity plays an increasingly central role in how Filipinos access essential services like food, transport, and the purchase of daily items. By leveraging Telecom Subscriber Insights to analyze customer data securely hosted on Google Cloud, Smart will gain richer perspective into how Filipinos interact with digital services and the pain points they face in everyday usage—informing the development of services that equip Filipinos to better understand, manage, and optimize their mobile data consumption.
Smart will also use Telecom Subscriber Insights to design more inclusive mobile services for subscribers by identifying both patterns and gaps in connectivity. With real-time insights from customer data, Smart could, for instance, help subscribers optimize their data consumption while streaming content by alerting the user to adjust the resolution of their video. Subscribers could also be prompted to top up their prepaid plan on their device through integrations with local digital payments services, instead of having to locate a physical store to purchase a prepaid load.
“Our collaboration with Google Cloud to be the first communication services provider in Asia Pacific to adopt Telecom Subscriber Insights will empower us to better serve Filipino mobile users whenever and wherever they need us. This is a huge step toward our commitment to always put our customers first and provide them with the best mobile experience powered by our superior network,” said Alex O. Caeg, Senior Vice President and Head of Consumer Business – Individual, Smart Communications, Inc.