TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, today announced the integration of TeamViewer Tensor - Enterprise Remote Support, an SAP Endorsed App, with SAP® Service Cloud, a solution to deliver fast and personalized customer service and increase service efficiency. This integration helps businesses that use SAP technologies to increase their client satisfaction by improving productivity for critical service processes through TeamViewer Tensor's enterprise-grade remote support and management capabilities.
Fast and secure connection initiation
TeamViewer's enterprise solution will allow customer support agents to initiate remote support sessions directly from SAP Service Cloud as the integration will automatically retrieve all necessary customer data from the system. Along with industry leading security features, such as end-to-end encrypted sessions and granular access rights like conditional access, customers can help their clients faster, more reliably, and with increased security – remotely.
Automated reporting
The integration will also help businesses to comply with all reporting needs as customer engagement reports will automatically be synced with SAP Service Cloud. This will provide a detailed report of all interactions along the process with timestamps and notes. By providing additional insights into service operations and performance, TeamViewer Tensor will help to improve all customer support interactions.
Alfredo Patron, Executive Vice President Business Development at TeamViewer: "Customer support is the first touchpoint with existing customers, and therefore critical to retention and reputation management. Customers have high expectations when it comes to usability, reliability and security and we deliver this with the most comprehensive remote support and management solution for customer support departments. The listing of TeamViewer Tensor as an SAP Endorsed App is underlining our enterprise-offering as well as our focus on data protection and security."