At MWC25, Dag Peak from Alianza discussed how communication service providers can evolve beyond viewing AI solely as a cost-saving tool. Many providers are still operating on decades-old infrastructure that wasn’t built to integrate AI capabilities. Alianza’s solution is to modernize these networks—either by upgrading core network components or by moving services to the cloud—so providers can not only operate more efficiently but also create new value-added services for their customers.
While most operators today use AI mainly to reduce costs through automation and customer service optimization, Alianza is encouraging providers to think bigger. Instead of just delivering basic voice services, AI can help carriers deliver smarter, more business-focused communications solutions. By bridging efficiency with innovation, service providers have a path to finally solve the longstanding challenge of both saving money and driving new revenue. Want to hear how telecoms can unlock AI’s full potential? Watch the full interview now.