In this exclusive interview, Andrew De La Torre, Group Vice President at Oracle Communications, shares key trends shaping the industry. From AI-powered automation to new 5G monetization strategies, businesses are embracing cutting-edge solutions to enhance customer experiences and drive growth. Oracle’s focus on open industry standards and end-to-end automation is helping service providers and enterprises simplify IT complexity and unlock new revenue streams.
This year, Oracle highlights the power of AI and real-time communications. From mission-critical enterprise solutions to AI-driven voice network transformation, these innovations are redefining connectivity across industries. With strategic partnerships, including AT&T, Vodafone, and Starlink, Oracle continues to enable seamless, intelligent communications that accelerate digital transformation.
By leveraging AI-native capabilities and cloud-based solutions, Oracle is empowering businesses to innovate faster, enhance customer engagement, and streamline operations. With a strong emphasis on industry collaboration and emerging technologies, Oracle is shaping the next era of communications.
Alejandro Piñero:
All right, Andrew, here we are once again at MWC. Now, last year you talked about enabling new business models and B2B revenue. What's new this year? What can we look forward to hearing from you guys?
Andrew De La Torre:
Yeah, I mean, we've had a pretty consistent theme of maybe probably three topics over the last few years. One was really around industrializing the deployment of cloud native. The second one was around the whole kind of API ecosystem, and thirdly, around automation. Now, what's really different this year is that there is a big fixation around AI, particularly in the application of the automation solutions. We're also seeing a real doubling down on the whole next generation opportunities in the carrier industry, the evolutions of the business models, and that's putting a lot of attention into the enterprise space as well from a communications solutions perspective. Then, finally, I think big themes are around customer experience, customer engagement, and IT is starting to come back. 5G has been really consuming at the moment, but IT simplification and kind of having really integrated solutions is the top theme right now.
Alejandro Piñero:
Great, and in terms of MWC '25, what are your key messages? You've hinted on some of those. What are you talking about?
Andrew De La Torre:
Yeah, I mean, look, we've got some really cool stuff that we're going to be talking about here. There's Oracle. I think one of the themes you're going to see is how we're bringing Oracle and Oracle Communications much more to the front. There's a lot of work we've been doing around bringing our cloud technologies and particularly our AI capabilities into the product, so lots of things around Vision AI, around speech translation, sentiment activities. That's pervasive across all of the products that we're going to be talking about, be that in the network space where we have our 5G offerings, be it in the IT space where we've got automation solutions, we've got billing, we've got our digital BSS solution, or in enterprise applications. That's a really cool area where we've been doing a lot of work.
Alejandro Piñero:
Excellent, so Andrew, we're here. The show is starting tomorrow, but why don't you give us a bit of a preview as to what folks will be seeing on your stand?
Andrew De La Torre:
All right. Well, listen, why don't we start with enterprise applications? If I take you over here, I guess here's wow factor number one, which is what a cool car. This is really sort of around a lot of the work we've been doing in the public safety space. What the users can actually expect when they come to see Oracle is we're going to actually be running some demos, which you can see here in the background. Our first one is going to be around the enterprise applications. We've been developing public safety is a big one, but actually we've also been looking at areas of healthcare. We've been looking at food and beverage, and so we'll be able to take people through the work we've been doing there, which is really about communications-enabled enterprise capabilities.
The second thing that we're doing is we're looking at how we can bring voice together with the AI systems that we now have as Oracle. This is doing a lot from a CX perspective and from a transformation around particularly the call center and be it efficiencies or be it better customer experience. Then, the final thing is, as I said, this new focus that we're seeing on the IT space and the transformation programs. We have to make sure that all of these new opportunities actually are things that can be monetized and can be implemented in the networks. This new digital BSS solution that we announced just last June, this is really bringing that together and it's, again, bringing AI and integrated capabilities into the fore to really be a game changer, so lots of good stuff to see here.
Alejandro Piñero:
Excellent. Well, Andrew, look forward to seeing it all in action.
Andrew De La Torre:
Yeah. Okay.
Alejandro Piñero:
Have a great show.
Andrew De La Torre:
Thank you so much. Great to see you.