In a conversation at MWC, Dag Peak from Alianza explained how AI is revolutionizing voice communications, particularly for small and midsize businesses (SMBs). While AI agents answering calls are becoming common, Alianza is going a step further—developing real-time services that act as co-pilots during live calls. From real-time language translation to AI-driven fraud protection, these innovations are set to make voice communication smarter, safer, and more accessible for businesses of all sizes.
Peak also highlighted a critical industry shift: service providers are now seeking ways to capture value from AI, rather than allowing OTTs and hyperscalers to profit off their network investments. By modernizing infrastructure and integrating AI services directly into their networks, providers can offer SMBs transformative solutions that were previously out of reach. Want to hear how AI is changing the future of voice? Watch the full interview now.