Telenor Denmark, which is part of Telenor Group, has hooked up with monitoring and analytics vendor EXFO on implementing a DevOps program.
Telenor Denmark is using EXFO’s automated common cause analysis troubleshooting solution alongside its network monitoring systems in order to increase the efficiency of Telenor’s service operations center (SOC). In order to improve the customer experience, the two companies are working on speeding up the detection, diagnosis and troubleshooting of problems that impact subscribers.
Telenor has embarked on its own digital transformation, which includes wide-scale improvements to its operational infrastructure. The first phase of Telenor's digital transformation includes deployment of an automated, end-to-end, troubleshooting system.
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Combining EXFO’s solution with Telenor’s unified fault and performance management system will identify and flag the causes of service disruptions that impact multiple customers, without the need for human intervention.
Automation is a key element for service providers as they transition their networks from legacy architectures to hybrid, and, eventually, autonomous networks. On the troubleshooting front, automation can cut service times from weeks to minutes while also flagging potential problems before they impact customers.
“EXFO understands our ambition of empowering societies in the digital era by delivering exceptional connectivity and quality of experience to our customers,” said Telenor CTO Georg Svendsen, in a prepared statement. “Throughout our long-standing co-development engagement, EXFO has proven to be a trusted advisor aligned with our beliefs and strategic partnership goals.”
EXFO joins O-RAN Alliance
On Monday at Mobile World Congress in Barcelona, EXFO announced it has joined the O-RAN Alliance, which was formed last year after the C-RAN Alliance and the xRAN Forum joined forces.
The O-RAN Alliance was founded in early 2018 by AT&T, China Mobile, Deutsche Telekom, NTT DoCoMo and Orange as a carrier-led effort to integrate greater intelligence into the radio access networks (RAN) of next-generation wireless systems.